PLEASE CONSIDER THE FOLLOWING BEFORE CONTACTING THE HUB.
PLEASE CLICK HERE - THIS EXTERNAL LINK WILL OPEN IN A NEW WINDOW TO VIEW CONTACTING CUMBRIA SAFEGUARDING HUB FLOWCHART.
Having considered the above, unless your contact is urgent (in which case please telephone 0333 240 1727), please complete the Single Contact form. This will not take a long time but it is vital that we receive the key presenting information as clearly as possible, to aid decision making swiftly in the hub. We deal with over 1000 contacts a month and so it is important we can see and understand key information quickly when a contact is made
We appreciate you may not be able to complete all sections of the form in full. If you wish to discuss your concerns first, please call the hub 0333 240 1727
If your concern is outside of normal working hours (8am to 5pm Monday to Thursday and 8am to 4.30pm Friday) or a weekend / Bank Holiday, please contact the Emergency Duty Team (EDT) on 0333 240 1727. The Emergency Duty Team (EDT) service is an emergency only response with the social worker available to provide a response where the needs of the child indicate this.
All professionals will be expected to complete a single contact form for any contact to the Safeguarding Hub. The online form requires mandatory fields to be completed before you can submit your contact.
Please ensure you have all relevant details to hand before you start to complete the form and also note that the form will time out after one hour of inactivity and any information will be lost.
Complete the online contact form at Cumbria Safeguarding Hub Single Contact Form.
Please refer to the Multi-Agency Thresholds Guidance to be clear about the thresholds for access to services which support the actions needed to improve the outcomes for children. Please read the thresholds guidance before making a contact to the Hub.
The Thresholds Guidance will help with:
Better understanding of how to respond to lower levels of need
Early identification of vulnerability and better support to prevent escalation
Better understanding of when to refer to the Safeguarding Hub
Improved decision making based on multi-agency information sharing and Early Help knowledge of family strengths and vulnerabilities
Have you considered Early Help?
Early Help is the response made when a professional identifies needs with a child/family and works with another agency or agencies to meet those needs.
At this level of need an Early Help Assessment (EHA) should be completed with the child and family to identify needs and agreed desired outcomes. A good assessment of needs and the establishment of achievable and measurable outcomes is an essential element of effective early help. Any worker from a service that supports families can initiate this process.
REMEMBER: Early Help can be put in place without contact with the Cumbria Safeguarding Hub. link to Early Help pages
For Risk Assessment toolkits please see the relevant Safeguarding Practice Guidance in the LSCB Online Procedures Manual.