Comments and Complaints

If you are not happy in relation to work being undertaken by the LSCB or partner agencies in Cumbria, you might want to complain about the service that you are receiving, or the way that you have been treated.  These concerns will always be taken seriously.  Details of how to make a complaint or comment are on our website here http://www.cumbrialscb.com/contact/comments.asp

If you are a Parent or a Carer you may wish to complain about the process of a Child Protection Conference or appeal against a Conference decision.  The LSCB has a policy on this and it can be found here http://cumbrialscb.proceduresonline.com/chapters/p_complaints.html?zoom_highlight=complaintsthis external link will open in a new window

Child Protection Conferences - A Guide for Parentsthis external link will open in a new window explains the procedure agreed by the Cumbria LSCB for dealing with child protection cases.  Cumbria is committed to working with families in an open and honest way

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